What is your processing time on orders?
Once your order is placed, please allow 24 hours for processing.
We do our best to ship orders as quickly as possible — usually within 1–2 business days, and often the same day!
I just placed my order, when will I receive it? I’m excited!
Most domestic orders arrive within 4–7 business days after being placed.
We always aim to meet these timeframes, but delivery ultimately depends on the postal service.
Once your package has been scanned by USPS, we no longer have control over shipping delays or re-routes.
However, we always want you to receive the order you paid for — if you have any issues, please reach out to us at contact@habanachandlery.com.
Oh no, my address is incorrect on my order! What should I do?
If you notice your address is incorrect after placing your order, email us immediately at contact@habanachandlery.com so we can fix it before shipping.
Once your order has been shipped, we cannot make changes.
What is your wax blend made of?
Our candles are made with a natural blend of soy bean wax, coconut oil, and bee wax.
This combination creates a smooth, creamy texture, a clean burn, and a long-lasting scent throw.
Each candle is hand-poured in small batches to ensure the highest quality.
Do you offer custom or bulk orders?
Yes! We love creating custom candles for weddings, corporate gifts, baby showers, and special events.
Please contact us at least one month in advance at contact@habanachandlery.com to discuss your project.
Do you accept returns or exchanges?
Because each candle is handmade and made-to-order, we currently do not accept returns or exchanges.
If your candle arrives damaged, please send clear photos of the product and packaging to contact@habanachandlery.com within 48 hours of delivery, and we’ll be happy to help you.
How should I care for my candle?
To enjoy your candle safely and get the best performance:
- Trim the wick to ¼ inch before each use.
- Let the candle burn until the wax melts evenly to the edges.
- Avoid burning for more than 4 hours at a time.
- Keep away from drafts, children, and pets.
You’ll receive a Candle Care Card with every order — please read it before lighting your candle.
